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Network Management Practices Policy Disclosure 2018

9/10/2018 Page 1

Venture Communications Cooperative

Network Management Practices Policy Disclosure

Pursuant to the Federal Communications Commission’s Restoring Internet Freedom Declaratory Rules, Report and Order, Venture Communication’s (“Provider”) policies regarding network management practices, performance characteristics, and commercial terms are provided in entirety so that Provider’s current customers, prospective customers, third-party content providers and other interested parties can make informed choices regarding the broadband Internet access services offered by Provider, and the extent Provider’s network management practices may affect those services.

Network Management Practices

In the interest of providing the best online experience possible for all of Provider’s customers, Provider utilizes reasonable network management practices tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that Provider reasonably manages its network to promote the use and enjoyment of the Internet by all of Provider’s customers. By engaging in reasonable and responsible network management, Provider uses its best efforts to deter its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by Provider are consistent with industry standards.

Congestion Management

All Venture Communications’ network practices and general service provisioning activities are applicable to any and all users who are utilizing it’s Internet services in accordance with our Acceptable Use Policy. The Acceptable Use Policy can be found on this web site (www.venturecomm.net). Any user in violation of the Acceptable Use Policy may experience immediate termination of services at the discretion of Venture Communications.

The congestion management practices utilized by Provider are “protocol-agnostic” meaning that the network does not manage congestion based on the online activities, protocols or applications a customer uses.

Application-Specific Behavior

Provider does not make use of any application-specific network management practices. Provider does not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications.

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Device Attachment Rules

In order for a device to be approved for use on the Provider’s network, the device must conform to publicly available industry standards and be non-harmful to Provider’s network.

Security

Provider offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. Provider uses industry standard tools and generally accepted best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful online content and activities. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted.

Our current service provider utilizes a Red Condor solution for spam and virus email filtering. Venture Communications has no control over the existence or elimination of any other viruses. Specifically, Venture Communications does not provide any filtering or checking of data to eliminate viruses other than email virus filtering. Customer agrees to provide its own mechanism for checking its computer system for viruses obtained through the Service. Further, Customer agrees not to introduce, knowingly or unknowingly, any virus onto the Internet system or Venture Communications’ hosts. Further, Customer will hold Venture Communications harmless from, and indemnify Venture Communications for, any damages resulting from any viruses introduced by Customer onto the Internet or into Venture Communications systems.

While Venture Communications makes no warranties, expressed or implied, concerning the security of the customers data or computer system, Venture does invoke Distributed Denial of Service monitoring via our upstream provider. This “DDOS” monitoring can result in limitations of service and web access in the event of an attack. It is applied without prejudice and with unilateral equality amongst all Venture Communications’ Internet users.

Performance Characteristics

Provider offers broadband Internet access service via FTTH and Digital Subscriber Line (“DSL”). DSL is a wireline transmission technology that transmits data faster over traditional copper telephone lines already installed to homes and businesses.

The advertised speed of Provider’s Internet service is the maximum speed achievable with the technology utilized by Provider. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of Provider’s Internet service offerings, including, but not limited to: the distance of the consumer’s home or office from Provider’s central office (i.e., the further away the customer is from the central office, the slower the broadband speed), the end user’s computer, modem or router, activity during peak usage periods, and other Internet traffic.

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Advertised Connections Speeds are as follows:

Residential: Speed

Latency Down Up

50Mb/50Mb

FTTH & DSL

50Mb

50Mb

100Mb/100Mb

FTTH

100Mb

100Mb

250Mb/250Mb

FTTH

250Mb

250Mb

500Mb/500Mb

FTTH

500Mb

500Mb

1Gb/1Gb

FTTH

1Gb

1Gb